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ARMDS has made a significant commitment to the acquisition of state of the art systems and software.  These technological tools enable us to provide our clients with an unmatched level of service and support.  Our MIS staff constantly monitors and analyzes new developments in this area and recommends acquisitions that will positively impact our programs.  The following is a summary of the technological features:

The ManageMed System

The ManageMed system is designed for the specialized needs of the healthcare industry.  It is a comprehensive software application used to follow up on insurance and self-pay accounts and interfaces with client patient accounting systems.  The system is rich in features and provides advanced functionality specifically designed for healthcare.

ManageMed provides

• Windows based screens designed to work healthcare accounts
• Separate work screens and work queues for insurance and self-pay accounts
• Flexible account processing by payer, financial class, service, or client
• The ability to view/create UB and HCFA 1500 forms for rebilling
• Automation of letters and/or monthly statements
• Automation to streamline the entire receivables process
• Robust reporting including regular daily, weekly, month-end and year-end reporting as well as “easy out” quick ad hoc reporting.
• The system also has a report writer to extract any data within the application and interfaces with Crystal Reports.
• Add-on features including address checks, credit information, data correction and letter outsourcing
• Ability to upload client data files and downloads and transfer essential data back to the client’s host system. 

Telephone System

We utilize the Norstar Call Distribution Center to organize and manage how patient incoming calls are distributed within our organization as well as allowing us to effectively analyze the performance of our patient representatives.

          Features include

• Routes patient calls to representatives so that their workload is distributed equitably. This helps in minimizing the patient’s hold time, which will improve customer satisfaction.
• Patient calls are monitored on-line real time by a supervisor to ensure quality customer service and maximize productivity. The supervisor is also notified when there are unacceptable volume levels, giving them an opportunity to redirect calls if necessary.
• An automated attendant provides the caller with a recorded message describing a call routing option, which gives the patient an opportunity to determine how they would like to direct their call. This option will enhance customer satisfaction and reduce the number of return calls to patients.
• Auto-Logout is initiated if a patient-representative is unavailable and does not answer within a specified period of time, the call will automatically be re-directed to the next available representative.
• Produces comprehensive management reports offering real time statistics both graphically and numerically.